Frequently asked questions
How can we help?
Search for an answer here first. If you cannot find it, create a request or send feedback.
How do I post a listing?
Press Post a listing. After signing in and completing the required verification, choose a main category. Add a subcategory, city, title, description and fee type. Check the preview before submitting.
What is the difference between main categories and subcategories?
The main category is a broad area; the subcategory describes the listing's subject. For example, Services → Massage services. A subcategory is required when posting; you can search all subcategories together.
How does automatic city selection work?
If your browser asks for location permission on the home or search page, you may allow it. When the location is clear enough, your province is selected in the city field; press Search to continue. Without permission, choose a city manually. This feature does not send or save coordinates on the server, and does not change your profile city. Check the selected city near province boundaries or when location accuracy is low.
Can I choose Negotiable instead of a price?
If your category offers it, select Negotiable without entering an amount. For paid options enter only a number, such as 1500 or 1500,50. Choose hourly, monthly or per-session rates to match your service.
How do I manage photos?
Add up to 5 photos, each up to 5 MB, in JPG, PNG or WebP format. Use Remove in the previews to discard a photo. Use Make cover and ordering buttons to choose the first image. Changes apply when you save the listing.
Why is my listing not visible immediately?
New or edited listings may be reviewed. Check the status and any review notes under My account. Expired or paused listings are not published.
How do I send a message?
Use Send message on a listing. Sign-in and email verification may be required. Administrator listings show a Help centre link. You can block unwanted contacts or report an individual message.
Can everyone see my phone number and profile details?
Listing contact fields and profile details follow sign-in and visibility rules. Personal details you put in a listing description may be public. Use the dedicated phone and social account fields.
What are favourites and saved searches for?
Favourites save individual listings; saved searches save your chosen filters. A saved-search card shows recent matching listings. This preview does not automatically subscribe you to email alerts.
Where do I request a cancellation or refund?
Use the support link on the order page or email [email protected] with your order code. See Cancellation and refund terms for details. Opening a support request does not automatically issue a bank refund.
Can I attach a screenshot to a support request?
Yes. When opening or replying to a request, attach up to 3 JPG, PNG or WebP images, each up to 4 MB. Hide passwords and private details. Only the requester and administrators can view attachments.
I forgot my password. What should I do?
Use the password reset link on the sign-in page. Check your email spam folder too. Do not share verification or reset links. If you cannot access your account, email [email protected].
How do hourly, per-session and per-lesson rates differ?
An hourly rate covers 60 minutes. Per session for services, or per lesson for tutoring, is the total price of one appointment. Enter its duration in minutes, for example ₺1,500 / session · 90 min. Negotiable does not require an amount.
Can I offer services or lessons in more than one location?
Yes. Select all applicable boxes: At the provider's location, At your chosen address and Online. You may select multiple locations. Searchers can find your listing using the matching location filter.
How do I choose a district and neighbourhood?
Choose a city, then a district belonging to that city. Neighbourhood is optional and entered manually. They appear together as District / Neighbourhood in the listing. You do not need to enter a full street address.
How do multiple filters work?
Selections within one field are alternatives: selecting Automatic and Manual can match either. Different fields such as city and category apply together. For price ranges, also choose hourly, per-session or monthly rates. If there are no results, remove some filters.
Will my listing draft and photos remain if I close the page?
Listing text and category choices may be saved as a draft in the same browser tab. Use Restore draft when you return. Photos and contact details are not included; if you close the page, check the form and select your photos again.
How do I contact an administrator?
Administrators may post listings, but their accounts do not accept private messages. Create a request through the Help centre. Track replies under My requests.
How do I discuss different listings with the same person?
A person appears once in your message list. Use Listing topic inside the chat to switch to another listing conversation. Each listing keeps its own message history and context.
I am not sure my message was sent. Should I send it again?
Wait while sending is in progress. Your text may be preserved after a connection error; check the conversation before resending. You can copy the text before closing the page.
How do I enable or disable phone notifications?
Enable or disable permission for this device on the Phone notifications page. If blocked in your browser, check device and browser permissions. On iPhone, follow the installation and permission steps shown on that page.
How do I report an error, missing feature or suggestion?
Choose a type on the feedback form. Describe what you saw, what you expected and which page it happened on. You can attach a screenshot. Your submission becomes a support record; view the administrator's reply in that record.
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