SERİSAYFAM TEAM
Request and payment-check procedures for Premium orders.
This page provides general information about listing visibility and Premium profile packages purchased through SeriSayfam. It does not provide a payment or refund system for product or service prices agreed between listing owners.
Close an order awaiting payment using the cancellation option on its page. An expired unpaid order may be cancelled. If you already sent a bank payment, cancelling the order alone does not refund it; contact support with the order code.
Use the support link on the order page. Include the order code, payment date, amount and reason for the request. Do not send card PINs, online banking details or codes that grant access to an account. Also report duplicate payments, incorrect amounts or payments that could not be matched to an activated service.
For consumer transactions, withdrawal rights and exceptions are assessed according to the service and statutory information and consent requirements. A digital package does not always remove the right of withdrawal. This page does not automatically waive rights or impose an unconditional refusal of refunds for any transaction. Rights relating to defective services and other mandatory rights are reserved.
Approved refunds are processed separately through the bank. Cancelling an order or opening a support request does not automatically transfer funds. The “Refund recorded” order status records the administrator's confirmation of a bank refund. Check your bank account as well.
Create a support request from the order in your account or email [email protected]. Use email if you cannot access your account. Until operator information and legally compliant pre-purchase information are completed, this page alone is not a distance contract or pre-contract information document.